Privacy Policy

Last updated: July 31, 2026

A Affordable Towing Inc. ("we," "us," or "our") operates this website and provides towing and roadside assistance services across Peabody and Greater Boston’s North Shore. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this site or contacting us, you agree to the practices described here.

Information we collect

We only collect information you choose to give us when you call us or submit our service request form. This may include:

• Your name and contact details (phone number, mobile number, and the service location)
• Details about your vehicle and the towing or roadside service you’re requesting
• The content of phone calls and text messages you have with us
• Whether you have consented to receive text messages from us, and when

We do not sell personal information, and we do not run third-party advertising trackers on this site.

How we use your information

We use the information you provide to:

• Respond to your request and dispatch the towing or roadside service you need
• Reach you at your location and complete the service
• Communicate with you about your service by phone and, if you’ve opted in, by text message
• Keep records required to operate our business and meet legal obligations

Cookies and tracking

This website does not use advertising cookies, analytics cookies, tracking pixels, or third-party ad networks. We do not build advertising profiles, and we do not sell or share browsing data. Nothing on this site follows you across other websites.

Two limited exceptions apply:

• Our service request form. The form on our contact page is provided by our customer communication platform (LeadConnector / GoHighLevel) and is embedded from their servers. It may set cookies or use similar local storage that are strictly necessary to display the form, prevent spam, and submit your request to us. It is not used for advertising.
• Standard web server logs. Like nearly all websites, our hosting provider records basic technical request data — such as IP address, browser type, and pages requested — for security, abuse prevention, and reliability. These logs are not used to identify you or to market to you.

Because we do not track you for advertising, we do not respond differently to browser "Do Not Track" signals; there is nothing to turn off. You can block or delete cookies in your browser settings at any time, though doing so may prevent the service request form from working.

How we share information

We share your information only as needed to run our business, and never for unrelated marketing:

• With trusted service providers (for example, our customer communication, messaging, and scheduling software) who process information on our behalf and are bound to protect it
• When required by law, regulation, legal process, or to protect our rights, safety, or property

We never sell or rent your information, and we never share your mobile number or SMS consent with anyone for their own marketing.

Data retention

We keep your information only as long as needed to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or de-identified.

Your rights and choices

You are in control of the information you’ve given us. At any time you may:

• Stop text messages (unsubscribe). Reply STOP to any text message from us, and we’ll stop immediately — you’ll get one confirmation message and nothing after that. You can also call us at (978) 233-3400 and ask us to remove your number.
• Update your information. Tell us what’s changed — your phone number, name, or vehicle details — and we’ll correct our records.
• Ask what we hold. Request a summary of the information we have about you.
• Ask us to delete it. Request deletion of your information, subject to records we’re required to keep for tax, insurance, and towing-regulation purposes.
• Opt out of sale or sharing. There is nothing to opt out of — we do not sell or share personal information, and we never share SMS opt-in data. See the statement above.

To make any of these requests, call us at (978) 233-3400 or write to us at the address in the Contact section below. We don’t charge for these requests and we won’t treat you differently for making one.

Security

We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to safeguard your data.

Children’s privacy

This site and our services are intended for adults. We do not knowingly collect information from children under 13.

SMS / Text Messaging and Your Consent

How you opt in. You consent to receive text messages from A Affordable Towing Inc. when you give us your mobile number and ask us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (978) 233-3400. Consent to receive text messages is not a condition of purchasing any goods or services.

What we send. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.

Frequency and cost. Message frequency varies and depends on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out. You can cancel at any time by replying STOP to (978) 233-3400. We will send one confirmation and then stop texting that number. Reply HELP for help, or use the contact details at the end of this policy. Full details are in our Terms & Conditions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Information and Information Sharing

This section applies to the mobile number and text-messaging consent described above.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can stop messages at any time by replying STOP to (978) 233-3400, and reply HELP for help. Our full text messaging terms are in our Terms & Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. If we make a material change to how we handle your information, we will make that clear on this page.

Support and Contact Information

Questions about this Privacy Policy, our services, or our text messaging program? Reach A Affordable Towing Inc. here:

• Business name: A Affordable Towing Inc.
• Phone: (978) 233-3400
• Mailing address: 484 Lowell St, Peabody, MA 01960
• Text messaging help: reply HELP to any message from us
• Stop text messages: reply STOP to (978) 233-3400